Warranty Terms
Subject to the terms and conditions set forth hereinafter, Planet Water warrants to the original purchaser (hereafter the “Customer”) that the systems and products supplied by Planet Water are free from defects in material and in workmanship for twelve (12) months from the Warranty Commencement Date (as defined below) only when used strictly in accordance with the applicable operating instructions and within the range of the operating conditions specified by Planet Water for each such product.
This Warranty does not extend to systems, equipment, or components supplied by others, nor to systems, equipment, or components manufactured by others and distributed by Planet Water. This Warranty does not extend to equipment or components manufactured by others which have been incorporated into a Planet Water product but, if allowable, Planet Water hereby assigns, without warranty, to the Customer its interest, if any, under any warranty made by the manufacturer of such equipment or component. This Warranty does not cover disposable items such as fuses, o-rings, regeneration materials/chemicals, or other such disposable items, which must be replaced periodically under the normal and foreseeable operating conditions of the goods warranted hereby.
Warranty Commencement Date
The Warranty Commencement Date for each Planet Water product shall be the later of the date of: (1) receipt by the Customer, or (2) the date of installation at the Customer’s premises provided that such installation must occur within three (3) months of shipment from the Planet Water’s manufacturing facility. In no event shall the Warranty Commencement Date exceed three (3) months from the shipment from Planet Water’s manufacturing facility. The Customer shall provide proof of purchase in order to exercise rights granted under this Warranty. If requested by Planet Water, the Customer must also provide proof of the installation date. Proof of installation shall be returned by Customer to Planet Water within thirty (30) days after installation by virtue of supplying a Warranty Validation Card supplied with each Planet Water product fully completed and signed in ink by Customer and the authorized installer of the product.
Warranty Service
PLANET WATER’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT (AT PLANET WATER’S SOLE DISCRETION) OF ANY PRODUCT, OR COMPONENT THEREOF, PROVED TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITHIN THE COVERED WARRANTY PERIOD.
The Customer, at the Customer’s risk and expense, shall be responsible for returning such product or component, only after obtaining a Return Goods
Authorization (RGA) number from Planet Water, arranging for freight prepaid, and in conformance with any special packaging and shipping instructions set forth on the operation documentation or RGA instructions, or as otherwise reasonably required, to Planet Water, together with (1) RGA number issued by Planet Water at Customer’s request; (2) proof of purchase and, if necessary, proof of installation date; (3) a Return Goods Authorization Form; (4) a description of the suspected defects; (5) the serial number of the Planet Water product alleged to be defective; and (6) a description of the type of water and pretreatment equipment which has been utilized in connection with the product, if any. Planet Water shall, in Planet Water’s reasonable discretion, be the sole judge of whether a returned product or component is defective in material or workmanship.
Required or replaced products or components shall be returned surface or sea freight to Planet Water. The equipment, and all related components and supplies, shall be packed in the same manner as it arrived to prevent damage during shipping with all water drained from the system and parts wrapped in plastic before packing. In genuine emergency situations, Planet Water will (at Planet Water’s sole discretion) forward replacement parts to Customer without waiting for authorized return of the questionable part(s). In such cases, Customer will issue a purchase order or other payment guarantee prior to shipment. If the returned part is found to have been misused or abused, or the defective part is not received by Planet Water within thirty (45) days; the Customer will be invoiced for the replacement part(s) provided. This Warranty does not cover or include labor and/or travel to the Customer’s premise or location or any other location. Charges of $1,000 per day plus associated travel expenses will be incurred by the Customer in providing the Warranty Service at any location other than Planet Water’s main headquarters; that is if Planet Water deems that the product is not covered by said Warranty. Planet Water reserves the right to precondition such travel to Customer’s premises upon prepayment of Planet Water’s anticipated costs of attending such premises.
Voidability of Warranty
This Warranty shall be void and unenforceable as to any Planet Water product which has been damaged by accident, mishandling, abuse or has been repaired, modified, altered, disassembled or otherwise tampered with by anyone other than Planet Water or an authorized Planet Water service representative; or, if any replacement parts are not authorized by Planet Water have been used, or, the product has not been installed, operated and maintained in strict accordance and adherence with the operating documentation and manuals for such product. Any expressed warranty, or similar representation of performance set forth in the operation documentation for media or resin incorporated into an Planet Water product shall be void and unenforceable unless the feed water requirements set forth in the operating documentation for such product are unequivocally and strictly adhered to.
Limitations and Exclusions
THIS WARRANTY AND REMEDIES DESCRIBED HEREIN AND HEREINABOVE ARE EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER WARRANTY OR REMEDIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PLANET WATER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR TYPES OF DAMAGES, FOR DAMAGES FOR THE LOSS OF PRODUCTION OR PROFITS, OR INJURY TO PERSON OR PROPERTY. NO PERSON HAS ANY AUTHORITY TO BIND PLANET WATER TO OTHER THAN WHAT IS SET FORTH ABOVE. THIS WARRANTY GIVES THE CUSTOMER SPECIFIC LEGAL RIGHTS AND THE CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THE PARTIES RECOGNIZE AND AGREE, THAT IN ALL RESPECTS THE LAWS OF THE STATE OF ARIZONA SHALL APPLY TO AND SHALL GOVERN ANY INTERPRETATION OR LEGAL SIGNIFICANCE OF THIS DOCUMENT. NO WARRANTY OR OTHER LIABILITY OF PLANET WATER TO CUSTOMER UNDER THIS AGREEMENT OR OTHERWISE WILL IN ANY EVENT EXCEED THE COST OF REPLACEMENT OF THE APPLICABLE PLANET WATER PRODUCT, PART, OR ACCESSORY THAT IS SUBJECT TO ANY BREACH OF PLANET WATER’S WARRANTY. PLANET WATER WILL NOT BE LIABLE FOR ANY DAMAGE TO ANY PROPERTY OF CUSTOMER OR TO CUSTOMER’S CUSTOMERS FOR ANY CONSEQUENTIAL, INCIDENTAL, OR ECONOMIC LOSS OR COMMERCIAL DAMAGE WHATSOEVER. REMEDIES HEREIN PROVIDED ARE EXPRESSLY MADE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF ANY WARRANTY OR OTHER OBLIGATION HEREUNDER EXPRESS OR IMPLIED OR FROM THE OPERATION OF LAW.
